Privacy Policy

At The Fab Zone, we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how it is used, when it may be shared, and the choices available to you when you use our website or purchase our products.

Advertising and Third-Party Cookies
We use third-party advertising services, including Google, to display advertisements on our behalf across the Internet and to measure the performance of our marketing campaigns.
How We Use Cookies for Advertising
Ad Serving: Third-party vendors, including Google, use cookies, device identifiers, and similar tracking technologies to serve ads based on your previous visits to our website or other websites across the Internet.
Remarketing & Audience Targeting: We may use remarketing features to reach visitors who have previously interacted with our website. As a result, third-party vendors (including Google) may show our advertisements on various third-party websites across the web.
Your Choices and Opt-Out Options
You have full control over how third-party vendors use tracking technologies to serve tailored advertising to you:
Google Ad Settings: You can opt out of Google’s personalized advertising or customize your ad preferences at any time by visiting Google Ad Settings.
Network Advertising Initiative (NAI): Alternatively, you can opt out of a third-party vendor’s use of cookies for personalized advertising by visiting the Network Advertising Initiative Opt-Out Page or the Digital Advertising Alliance Opt-Out Page.
Browser & Mobile Settings: You can also adjust your web browser settings to refuse all or some browser cookies, or to alert you when websites set or access cookies. You can also adjust your mobile device settings to reset or opt out of personalized ad tracking.

01. Information We Collect

When you visit our website, place an order, make a payment, or contact our support team, we may collect information such as:

Personal Information

Full name
Mobile number
Email address
Billing address
Shipping address

Order Information

Products purchased
Order ID and order history
Delivery information
Return, cancellation, or refund details

Payment Information

Payment status
Transaction reference or payment-related details provided by the payment service provider

Communication Information

Information provided when you contact customer support
Messages, requests, or other information voluntarily provided by you

We collect only information that is reasonably required to operate our business and provide our services.

02. How We Use Your Information

We may use your information for the following purposes:

To process and fulfil your orders
To confirm orders and payments
To arrange shipping and delivery
To provide customer support
To process cancellations, returns, replacements, and refunds
To send order, payment, and delivery updates
To prevent fraud, misuse, and unauthorised transactions
To maintain business and transaction records
To improve our website, products, and customer experience
To comply with applicable legal and regulatory requirements

We do not use your personal information for unrelated purposes without an appropriate lawful basis or consent where required.

03. Payment & Financial Information

Payments on our website may be processed through authorised third-party payment providers such as:

Razorpay • Cashfree • Paytm • PhonePe • Other authorised payment providers

We do not intentionally store complete debit card numbers, credit card numbers, CVV numbers, or UPI PINs on our website.

Payment information is processed by the relevant payment service provider according to its own security practices, terms, and privacy policy.

04. When We Share Information

We may share only the information reasonably necessary with trusted parties to operate our business, including:

Courier & Delivery Partners — to deliver your order
Payment Providers — to process and verify payments
Technology & Service Providers — to operate and maintain our website and services
Customer Support Providers — where required to assist with your order
Government or Law-Enforcement Authorities — when required by applicable law

We do not sell or rent your personal information to third parties for unrelated marketing purposes.

05. Cookies & Website Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember certain preferences
Improve website performance
Understand how visitors use our website
Improve the overall shopping experience
Support website security

You can manage cookies through your browser settings. Disabling certain cookies may affect some features of the website.

06. Data Security

We take reasonable technical and organisational measures to protect your information against:

Unauthorised access
Unauthorised disclosure
Misuse
Alteration
Loss or destruction

However, no internet transmission or electronic storage system can be guaranteed to be 100% secure. We therefore cannot guarantee absolute security of information transmitted electronically.

07. Data Retention

We may retain personal and transaction information for as long as reasonably necessary to:

Complete transactions
Provide customer support
Process returns and refunds
Maintain business records
Prevent fraud and misuse
Resolve disputes
Meet applicable legal, tax, accounting, or regulatory requirements

When information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of where appropriate.

08. Third-Party Services & Links

Our website may use or link to third-party services, including payment gateways, courier platforms, technology providers, analytics services, or social media platforms.

Third-party services operate under their own terms and privacy policies. The Fab Zone is not responsible for the privacy practices of independent third-party websites or services.

We recommend reviewing their privacy policies before providing personal information.

09. Customer Choices & Requests

Subject to applicable law, you may contact us regarding your personal information, including requests concerning access, correction, or other privacy-related concerns.

To help us process your request, please include your name, registered contact details, and relevant order information where applicable.

10. Children’s Privacy

Our website is intended for general customers and is not knowingly intended to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.

The latest version will always be published on this page. Your continued use of the website after an update may constitute acceptance of the revised policy where applicable.